A single message about bites can derail a stay, damage reviews, and leave you second-guessing every decision.
In this episode, we walk through a practical, 5-step process for handling bed bug complaints, from the first guest message to inspections, refunds, and prevention, so you always know what to do next.
Key Takeaways:
✅ The first questions to ask when a guest reports bites
✅ Why a professional inspection and written report matter more than photos
✅ How to decide on refunds and relocations based on evidence
✅ Simple prevention routines that lower the risk of future complaints
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: How to Handle Bed Bug Complaints: A Step-by-Step Guide for Hosts 👉
https://blog.tokeet.com/how-to-handle-bed-bug-complaints/
