David Emerson has run SurfBreak at Paunch, a four-property vacation rental business in Bocas del Toro, Panama, for 11 years.
In this episode, he walks through why he switched from Tokeet’s original app to AdvanceCM and what changed in his day-to-day booking management. We cover how AdvanceCM’s channel manager keeps every booking site in sync, so one reservation blocks the same dates everywhere else automatically.
David explains why live chat support has made the biggest difference for him, and how rate table updates became far simpler. He also shares his advice for other hosts weighing a channel manager, and his plan to grow from four properties to six over the next few years.
This is a real host’s account of what changed for his business, not a product pitch.
Key Takeaways:
✅ David switched from Tokeet’s original app to AdvanceCM for easier rate management across rooms and properties
✅ AdvanceCM’s channel manager syncs every booking site automatically, so one reservation blocks the same dates everywhere else
✅ Live chat support is the feature David says has made the biggest difference in his day-to-day
✅ His advice to other multi-property hosts: the time saved outweighs the cost of a channel manager
✅ David plans to grow SurfBreak at Paunch from four properties to six over the next few years
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: Vacation Rental Channel Manager: How Surf Break at Paunch Runs Four Properties From One Screen 👉
https://blog.tokeet.com/vacation-rental-channel-manager-case-study/
