Most “digital guidebooks” get ignored because they create friction.
In this episode, we break down why Touch Stay’s browser-based format changes guest behavior.
We cover where QR codes belong so answers show up exactly when guests need them. Then we explain how to place upsells inside the same guide guests already open, without adding noise.
With 15.9M guest visits last year and hosts reporting 15–25% upsell conversion ($50–$200 per booking), this isn’t just about support — it’s about revenue.
Key Takeaways:
✅ Browser-based guides outperform PDFs and apps
✅ AI can generate a guide in ~60 seconds
✅ QR codes reduce repeat operational questions
✅ Upsells work best inside active guest touchpoints
✅ 15–25% upsell conversion adds $50–$200 per booking
✅ Revenue and support can live in the same workflow
Related Links:
Company: https://www.tokeet.com/
Touchstay: https://touchstay.com/
Blog post: The Digital Guest Guidebook That Actually Gets Used
https://blog.tokeet.com/digital-guest-guidebook-that-actually-gets-used/
